Week 2 Part A: Communication Between Business & Consumer

  Social media has changed the way businesses are able to market themself completely. Now with social media, a business can have multiple influencers endorse their product online and become trending within minutes. Another way to stay relevant is to create social media profile and interact with other followers. Businesses like Tinder or RedBull, comment on other social media pages for more views. 

    Places like Yelp or Google Reviews make it easy to comment on a business that could a affect the business as a whole. A couple bad reviews could lead to serious damage. Some of the reviews I read were short and sweet while others explained the service and gave more details. I am not a person who normally leaves reviews; however I have once and it was for a tattoo shop. It was a horrible and uncomfortable situation that no one should ever go through, so I felt I should communicate that to other customers to make them keep an eye out. Other than that, I have never left a written reviews. 

   

     If I had my own business and ran the social media account, I would make sure to acknowledge the positive comments. I think it is important to show love to your customers and praise the ones who are kind and take the time to leave a kind note. With negative comments, I would ignore and show little attention to. If someone had left a bad review and it was my business' fault, I would respond and ask to talk to the customer privately for more details. 

    

    I wrote to a local business in my hometown that makes the best tacos! They always have the best service and friendly employees! It is locally owned and they kill it! I also wrote to a small food cart that sell mini donuts! They have great workers and also are so quick to get us our donuts!